Support: Who to Contact, and What to Prepare

gamemaniacasino.net is an independent guide, so there are two different kinds of help. For anything about your account, a game round, a deposit or a withdrawal, only the operator can help, because only the operator can see your account. For anything about our pages, such as a fact you think is wrong or a broken link, write to us. This page explains both.

Contacting the operator

Use the help or support section of the operator's own site, reached by typing its address yourself rather than following links in emails or messages. Channels and hours change, so we do not list them here; the operator's help page shows the current options. Be cautious with anyone who contacts you first claiming to be support, especially if they ask for your password or a one-time code. Genuine support never needs either.

What to prepare before you write

• Your username and the email linked to the account, but never your password.
• The date, time and time zone of the problem; Canada spans six, so say which one you mean.
• For a game issue: the game name, your stake and the round number from the game history.
• For a payment issue: the amount in CAD, the method you used and the reference shown in the cashier.
• Screenshots of any error messages.

Common issues and where they usually come from

A game will not load: ad blockers and outdated browsers are the usual cause; try another browser before writing. A spin seemed to vanish: the round is normally recorded on the server, so check the game history. A withdrawal is pending: identity verification is the most common reason; check whether the operator has asked for documents. A limit will not increase: raising limits often involves a waiting period by design.

If support does not resolve it

Ask for the complaint to be escalated in writing and keep a copy of every message. The operator's terms should describe its complaints procedure and any outside body it uses. Our complaints page sets out the steps and explains the difference it makes whether the operator is registered in your province.

Contacting gamemaniacasino.net

Write to info@gamemaniacasino.net if you spot an error, an outdated fact or a broken link on our pages. Tell us the page address and what you think is wrong; if you have a source, include it. We cannot access any casino account, reverse a transaction or intervene in a dispute, and we will never ask you for account details.

When the problem is the gambling itself

If you are writing to support because you want to stop, ask the operator for a self-exclusion rather than just closing the account. In Ontario, ConnexOntario offers free, confidential help around the clock at 1-866-531-2600. Provincial options are on our responsible gambling page.

Frequently asked questions